Large support teams are driving up OpEx while still delivering slow resolution. Agents handle repetitive queries manually, escalations lack context, and customers wait. Every unresolved ticket is a churn risk and a cost that compounds daily.
What Primesoft Delivers:
Context-aware responses using live CRM and account data — not static FAQs
Handles L1 and L2 queries across customer service, HR, IT, and compliance domains
Capable of initiating transactions: refunds, account updates, policy changes
Multilingual support across 12+ Indian and global languages
Seamless human escalation with full context passed — no repeat explanations
Continuous learning loop with human-in-the-loop quality controls
Impact:
85% query containment • 60% reduction in handling cost • Response time under 3 seconds
