Conversational ERP Bot

Conversational AI agent for ERP

Ask your supply chain questions and it reasons across Oracle Fusion ERP and live carrier tracking. The answer comes back spoken, in about five seconds, in the language you asked in.

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At a Glance

What a single question returns

These four numbers describe a single exchange with the agent: what it costs in time, and how far it reaches to answer.

From question to spoken answer

Languages the agent answers in

2-system

Answers chained from ERP and carrier

24/7

Always on, hands-free

What the Conversational ERP Bot Delivers

One clear answer vetted across two systems

The same agent serves the support desk, the warehouse floor, finance and planning. The person asking changes but the answer quality does not.

Accounts receivable aging answered in one question.

For the support desk

A caller’s order question is answered on the call. The agent reads order status from Oracle Fusion and gives a clear answer back.

For the warehouse floor

Hands stay on the work. The question and the answer are spoken, so nothing has to be typed or checked mid-task.

For finance

AR aging, invoice status and purchase order status are answered without an Oracle session or a report request.

For planning

Supplier summaries and PO status are available to whoever needs them, so a planner stops being the middleman.

For every market you serve

The agent detects the language of the question and answers in it, while the record stays in English for the team.

Core Capabilities

What the agent decides on its own

Between the question and the answer sits a series of decisions that nobody scripted in advance.

Autonomous Tool Selection

ERP and Carrier, Joined

Answers That Start Before They Finish

Live Canvas Display

Persistent Conversation

Honest About Its Limits

What It Simplifies

Tasks your operations team gets relieved from

Four routine activities leave the working day, giving your team more time to focus on higher value tasks.

Screen navigation

Reading one status field stops requiring an Oracle session. The question is asked out loud instead.

Portal switching

Order data and live carrier scans arrive in the same answer, so the need to check a second system disappears.

Manual re-keying

Order, invoice and PO numbers are spoken rather than copied by hand from one system into another.

Escalation to an analyst

PO approvals, invoice status and shipment queries close at first contact, without any analyst time needed.

How It Works

What happens between the question and the answer

Five steps run from start to finish without anyone opening a system in between.

Listen

Speech is captured hands-free and transcribed, with the language detected from the question itself.

Plan

The agent decides which Oracle ERP tool to call first, runs it, reads the result, and decides from there whether a carrier lookup is needed.

Retrieve

Oracle Fusion returns the order, AR aging, PO or supplier record. The carrier returns live scans and a delivery timeline when the question calls for them.

Answer

The voice speaks a one or two sentence headline in the caller’s language while the canvas draws the KPIs, tables and timeline behind it.

Continue

Conversation and canvas persist, so the next question in the session starts from everything already established.

Architecture

A reasoning loop between the microphone and the enterprise

Tool calls are decided at run time, from the question, rather than fixed in advance by a question-to-endpoint map.

Voice In (Speech Capture)

Hands-free speech captured and transcribed via Whisper STT across 10 languages. An acknowledgement is spoken within 50ms, while the reasoning loop is already running.

ReAct Reasoning Agent

ReAct stands for reason-then-act. Thought: what does it still need to know. Action: pick one tool and its arguments. Observation: read the result and re-plan. The loop repeats until the question is answered.

MCP Tool Layer (Oracle & Carrier)

Oracle Fusion ERP: order status, customer orders, AR aging, PO status, supplier summary, GL. Carrier tracking: live shipment scans and delivery timeline. Sources are declared to the agent.

Dual Surface Output

Speech: one to two sentences, emotion-aware, streamed as it is generated. Canvas: KPIs, tables and tracking timelines drawn while the agent works on its own.

Enterprise Controls

Per-turn token and cost metering, JWT-authenticated SSE, conversation and canvas persistence, warm-start caches, and continued answering when a source is unreachable.

Why PrimeSoft ERP Bot

Purpose-built for the desks that field routine status questions

Three things separate a reasoning agent from a chatbot with an ERP connector behind it.

— Built on three principles

It Plans Each Answer

The reasoning loop chooses its own tool path for each question, which is why an unfamiliar phrasing still reaches the right record.

It Closes the Gap Between Systems

Oracle ERP order data and live carrier scans are resolved together, in less time than it takes to open the first ERP screen.

It Says When It Cannot

Outside its tools, it names the limit and offers the path it can take. It only answers from the sources it can still read.

Get Started

Let’s build your conversational ERP bot

A proof of concept, scoped to the query types your desks actually get and the data behind them.