Cloud Infrastructure

Integrating cloud-based services into a business can be the first step toward digital transformation. Our cloud strategists and engineers ensure a smooth transition in this direction and help businesses build a dedicated cloud infrastructure. We offer the three key cloud services including Software-as-a-service (SaaS), Infrastructure-as-a-service (IaaS), and Platform-as-a-service (PaaS). We can help businesses make more informed choices based on their specific requirements and streamline work processes for their optimal use. Our services can guide them in understanding how the caveats of each of these cloud services might impact business. Our experts address the fundamental constraints that cloud infrastructure should implement, including transparency, security, scalability, and intelligent monitoring. The tools we use for cloud infrastructure monitoring are Splunk, Application Insights, Dynatrace, Moogsoft, Prometheus, Grafana, PowerBI, Elastic Stack, Quantum Metric, Imperva, Aternity, and, BMC Helix.

We also understand the financial implications while setting up cloud infrastructure and thus provide FinOps-driven, reliable, efficient, and proven cloud and digital infrastructure services to clients. We primarily focus on next-generation technology enablement, automation, intent-driven IT, tool-based service delivery, and operational excellence, with FinOps as the core. Some of the FinOps tools used by us are IBM Turbonomic, Azure Advisor, Azure Cost Management, AWS Cost Explorer, Apptio Cloudability.

Our services in cloud infrastructure across Azure and AWS cloud platforms are as below:

Monitor & Manage IaaS Components

• Managing Virtual Machines and storage
• Monitoring hardware infrastructure alerts
• Hardware Parameters Monitored: Temperature, Memory Utilization and CPU Utilization
• Software Parameters Monitored: Network Activity and Load
• Applying patches to the operating system and installing upgrades
• Disaster Recovery and Business Continuity Planning
• Penetration testing
• Vulnerability testing
• Creating / updating procedures to document troubleshooting steps to resolve issues

Monitor & Manage PaaS Components

• Monitoring and managing mission-critical applications across multiple environments accessed by millions of internal employees and external customers
• Monitoring applications using dashboards to identify and report infrastructure issues
• Triaging alerts to investigate the root cause and resolve issues based on specified procedures and update Journal for incident reporting
• Deploying applications in non-production and production environments, performing application sanity tests (smoke test) and troubleshooting issues
• Reviewing and debugging PowerShell scripts for automated deployment
• Developing productivity enhancement tools to execute periodic automated health checks resulting in effort savings of up to 40%
• Coordinating escalation and hand-off of unresolved issues with application engineering and partner teams, including issue documentation, investigation steps, log analysis, and potential cause of failure (if known)
• Creating / updating procedures to document troubleshooting steps to resolve issues
• Managing server and data backups

Client Support

• Level 1 and/or 2 Helpdesk (depending on client need)
• 24×7 Support with SLAs based on client needs